Customer service email template
Paste the customer's message and what you can offer. Get a reply to check and send.
Nothing sends until you start, and you can change anything afterwards.
What you get
- Text in the chat Copy it wherever you need it. Keep chatting to adjust the tone, length, or wording.
Templates
Refund request reply
- A ready to send email that apologizes and confirms the 30 day policy covers the $79 refund
- It asks for the one thing still needed: the order number
- A follow-up note for you, and a note that no escalation is needed
Late shipment reply
- An apology, the weather delay and the new Thursday delivery date
- The $9 shipping refund offered to make up for it
- A note to contact the customer before Thursday ends if the date slips
Bug report reply
- Confirms the bug was reproduced, and that the fix ships next week
- Gives the Excel export as the workaround in the meantime
- A note to close the ticket only after the customer confirms the fix
Angry customer reply
- Opens by agreeing the customer is right, and owns the $45 error and the nine day wait
- Says what has been done and what happens next, in short lines
- A suggestion to tell your manager about the delay, so the cause gets looked at
How it works
- Paste the customer's message or thread, say what happened and what you can offer, and name the channel: email, ticket, or chat.
- askROI's Draft a support reply tool asks for any missing context, then writes the reply with the tone and length that fit the channel and situation, plus internal notes for you.
- Copy the reply into your help desk, or keep chatting to make it shorter, more formal, or warmer, or to draft an escalation note or a follow-up.
What people use it for
- Billing and refunds explain what happened to the account, what you are doing, and when the customer will see it fixed.
- Bugs and outages acknowledge the impact, share the status and any workaround, and commit to the next update.
- Saying no decline a feature request or an exception honestly and offer an alternative.
- Escalations take ownership with a clear action plan and a named owner.
- Follow-ups nudge a customer who went quiet without sounding pushy.
Questions
What does the draft include?
A header with the recipient, subject, channel, and tone, then the reply itself, then notes for you only: why it took this approach, facts or commitments to confirm, anything sensitive, follow-up actions after sending, and whether someone should review it first.
Will it promise things we cannot deliver?
It checks the draft for commitments beyond what you said you can offer and for roadmap details that should stay internal, and it lists anything to confirm before you send. Tell it exactly what you are authorized to offer and it keeps the reply within that.
How is this different from AI Ticket Triage?
Ticket triage decides what a ticket is, how urgent it is, and who should own it, with a short first response. This tool writes the full reply for a conversation you are already handling.
What does it not do?
It does not send replies, connect to your help desk, or look up the customer's account. It works from what you paste, so include the thread and the facts of the case.